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Extenteam

Guest Communications

AI plus trained humans answer every guest message 24/7 so you never miss a night.

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Out of 5.00 •

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Overview

Extenteam is an AI-driven operations and guest services platform for short-term rental property managers, supporting 50,000+ properties. Its Tailwind platform handles routine requests with AI and routes complex issues to dedicated hospitality staff.

Key Features

24/7 guest services coverage
Dedicated trained team members
Unified inbox across PMS and OTA channels
AI handles routine requests, humans handle escalations
SMS, email, OTA inbox and phone coverage

Best For

Property managers needing round-the-clock guest support

Videos for this product

Extenteam guest services overview

Questions & Reviews

Common Questions

Q: How is Extenteam priced?

Pricing is quoted after a demo based on your portfolio.

STR Market Team

Q: Does it work with my PMS?

Yes. It integrates with existing PMS and OTA platforms and onboarding is quick.

STR Market Team

Q: Is it AI or people?

Both. AI handles routine requests for speed and trained humans handle complex issues.

STR Market Team

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Community Reviews

Out of 5.00 •

0reviews

Michael

10 days ago

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Michael

10 days ago

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Extenteam

Custom quote

/ per month

Overview

Key Features

Best For

Specifications

General

In The Box

Model Number

Model Name

Color

Browser type

Videos for this product

Questions & Reviews

Q: How is Extenteam priced?

Q: Does it work with my PMS?

Q: Is it AI or people?

Login here to review

Community Reviews